Refund and Returns Policy

Thank you for shopping at urbnthread.in We appreciate your business and want you to be completely satisfied with your purchase. Please read our policy carefully regarding returns, exchanges, and refunds for blouses purchased through our website.

1. Returns

1.1 Eligibility for Returns

You may initiate a return within 7 days of receiving your Saree & blouse(s).

The Saree & blouse(s) must be unworn, unused, unwashed, and in the same condition as when received.

All original tags and packaging must be intact and undamaged.

1.2 Process for Returns

Contact our customer support team at help@urbnthread.in to initiate the return process.

Provide your order number, the item(s) you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with the necessary instructions for shipping the item(s) back to us.

1.3 Return Shipping

The customer is responsible for return shipping costs.

Please use a reliable shipping service and provide a tracking number for the returned package.

1.4 Refund

Upon receiving and inspecting the returned item(s), we will process the refund.

Refunds will be issued to the original payment method within 7 business days of receiving the returned item(s).

Shipping costs (if any) are non-refundable.

2. Exchanges

2.1 Eligibility for Exchanges

Exchanges are available for blouses of the same style but a different size or color.

The Saree & blouse(s) must meet the eligibility criteria mentioned in section 1.1.

2.2 Process for Exchanges

Contact our customer support team at help@urbnthread.in to initiate the exchange process.

Provide your order number, the item(s) you wish to exchange, and the preferred size or color.

Our customer support team will guide you through the exchange process and provide you with instructions for shipping the item(s) back to us.

2.3 Exchange Shipping

The customer is responsible for shipping costs associated with the exchange.

Please use a reliable shipping service and provide a tracking number for the exchanged package.

3. Damaged or Defective Items

If you receive a damaged or defective blouse, please contact our customer support team immediately at help@urbnthrad.in . We will arrange for a replacement or issue a full refund.

Customize this policy according to your specific business requirements, considering any particular conditions or additional details you wish to include. Always ensure that your policy is transparent, fair, and aligns with the interests of both your business and your customers.

4. Cancellations

4.1 Order Cancellation

Orders can be canceled within 24 hours of placement, before the item(s) are processed and shipped.

To cancel an order, contact our customer support team at help@urbnthread.in with your order details.

4.2 Refund for Order Cancellation

If the cancellation is initiated within the stipulated time frame, a full refund will be issued to the original payment method.

5. Non-Returnable Items

Certain items, such as custom-made Saree & blouses or sale/discounted items, may not be eligible for returns or exchanges. This information will be clearly stated on the product page.

6. Refund Processing Time

Refunds will be processed within 7 business days of receiving the returned item(s) or confirming an order cancellation.

The time it takes for the refund to reflect in your account may vary based on your payment provider.

7. Communication and Support

For any inquiries or assistance regarding returns, exchanges, or refunds, please reach out to our customer support team at [customer support email/phone].

Our customer support team is available during regular business hours and will respond to your queries within 1-2 business days.

8. Policy Updates

We reserve the right to update, modify, or change this return and refund policy at any time without prior notice.

Changes will be effective immediately upon updating this page, so we encourage you to review this policy periodically.

These additional points help provide further clarity to your customers regarding cancellations, non-returnable items, the refund processing timeline, and how to get in touch with your customer support. Always ensure that your policy is easily accessible, clear, and written in a customer-friendly manner to enhance the shopping experience.